Table Of Contents

A) Enter to Returns

All Knowledge Base Topics

Account Settings

Order Management – Returns

The simple process of making returns in OMNI is demonstrated in this video.
For any ambiguities or additional questions, please, contact us directly.

A) Enter to Returns

Go to the main menu.
Select “Order Management”.

CommerceBlitz OMNI Order Management main menu highlighting the Returns section for accessing order returns and return processing

Select the “Returns” submenu.
Click on the Add New Return command button

CommerceBlitz OMNI Returns page showing the Returns submenu and Add New Return button for creating and managing order returns

Enter SO# for return
Select SKU
Enter returns products QTY
Select return reason Add note Press OK command

CommerceBlitz OMNI Add New Return popup showing SO number entry, SKU selection, return quantity, return reason, and confirmation for processing an order return

After that, the return is listed in rows at the top of the page

CommerceBlitz OMNI Returns page showing newly added return listed at the top with SO number, SKU, quantity, return date, and success confirmation message